Comments on articles are a valuable feedback tool and reader retention instrument for newspapers. However, these are accompanied by challenges such as inflammatory comments and hate speech. "Managing reader comments is a difficult task for publishers," says Nicolai Erbs, a professor of computer science at the Technical University (TU) of Darmstadt in Germany.
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from World News Publishing Focus by WAN-IFRA - World Association of Newspapers and News Publishers http://ift.tt/2xkFn6X
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